Complaints

Complaints

The College has defined complaints processes for students, staff, and Fellows. Any concerns raised by our commercial customers are addressed by our Conference office.

Any others, not served by the existing processes, who wish to make a complaint to the College on any matter should raise this in writing with the Junior Bursar in the first instance (junior.bursar@dow.cam.ac.uk). Your complaint should receive an acknowledgement within 5 working days and, if required, a more substantial response within 20 working days from the date of receipt.