Housekeeping FAQs

What are the heating times?  The heating in my room doesn’t work!

The heating comes on twice a day in student residences:

  • Monday to Friday: 7am-8.30am/ 4pm-10.30pm
  • Saturday to Sunday: 7am-10am/ 2pm-10pm

The hot water also comes on twice a day:

  • Monday to Sunday: 6.30am-10.30am/ 2.30pm-10.30pm

The heating is set to 19 degrees Celsius.

Does the College supply kettles and toasters (microwave, pots and pans, etc.)?

The College does not supply pots, pans and crockery. The College does provide a kettle, toaster and microwave in each kitchen.

Appliances are not allowed inside the rooms. Should you wish to purchase your own they need to be PAT tested and kept in the common kitchen.

Does the College provide duvets, pillows and bed linen?

No, but in an emergency you can purchase a basic duvet and pillow from the Housekeeping department and bed linen can be hired.  Email the Housekeeping department with your request.

  • The cost for purchasing a basic duvet and pillow: £30
  • The cost to hire linen (pillow case, duvet cover, sheet, towel) per week: £12
Is my friend allowed to stay in my room?

If you are an undergraduate student, you can have a guest to stay in your College room for two nights only and they must be signed in at the Porters' Lodge.

Can I have an extra bed for a guest?

You can request a mattress and bed linen from the Housekeeping department. There is a charge for this.

  • Cost of mattress hire: £18
  • Cost of linen (duvet, pillow, sheet, duvet cover, pillowcase, and bath and hand towels): £18

Any request for a mattress and bed linen must be made at least 48 hours in advance of your guest's arrival.

Guests must be signed in at the Porters' Lodge.

How often should I expect my room to be cleaned?

Your room will be cleaned on alternate weeks and en-suites cleaned weekly.

My room hasn’t been cleaned. Who do I report this to?

Tell the Domestic Assistant responsible for your room. If this does not solve the problem, email the Housekeeper.

Can I bring my own furniture into my room?

You are not allowed to bring your own furniture, nor are you allowed to remove any furniture from your room.

You are not allowed to keep any personal belongings outside your room including, but not limited to, suitcases and shoes.

How do I get something fixed in my room?

All maintenance issues must be reported via DISTRO, the college's online maintenance system.

Where can I get a bulb for my desk lamp?

Please collect replacement light bulbs for lamps from the Porters' Lodge.

My room is cold, can I have a heater?

Please report any cold rooms on DISTRO, the college's online maintenance system. Under no circumstances are you allowed to have portable heaters in your College room, and any found will be removed by the Head Porter.

How do I put up posters or art work, without incurring any charges?

You can request picture hooks from the Housekeeping department via email or use the pinboards in your room if available.

Should the domestic assistant do any washing up?

Domestic Assistants are not expected to do any washing up. The kitchens must be kept tidy and clutter free at all times. Please use the black bin for general rubbish, blue bin for recycling only and green bin for food waste.

What can I leave in my room and kitchen over the vacations?

Anything left in bedrooms or kitchens will be disposed of.